Ch. 13 & 14 vocabulary

1. Tact: The Ability to say and do things in the way that will not offend other people.
2. Empathize: To see someone else's point of view and to imagine oneself in his or her situation.
3. Etiquette: Good Maners: the rules of polite brhavior in dealing with other people.
4. Conflict resolution: A problem - solving strategy for settling disputes.
5. Diversity: Variety
6. Stereotype: A oversimplified and distorted belief about a person or group without attention to individual differences.
7. Self-directed: Responsible for choosing one's own methods for reaching a goal.
8. Cross-functional team: A group of people from two or more departments or areas of expertise who work together toward a common business goal.
9.Functional team: A group of people from one company department or area of expertise who work together toward a common business goal.
10. Team Planning: A process that involves setting goals, assigning roles,and communicating regularly.
11. Facilitator: A leader who helps a team work more smoothly by coordinating its tasks.
12. Total quality management(TGM): A theory of managament that carefully coordinates company efforts to achieve customer satifaction and continuous product improvement; also called "Commitment to Quality."
13. Leadership style: How a person behaves when he or she is in charge of other people.
14. Parliamentary procedure: Strici rules of order for conducting a meeting.